I could not wait to fire this company. The mentor assigned to my child was a disaster, with no real experience. The clinician was totally inexperienced, and in over -her-head. I felt like they were regurgitating their course texts, which was really annoying and not helpful. The worst was their patronizing attitude, making us feel like poor parents, despite our child's illness.
Communication was poor, and the mentor didn't have a clue about boundaries, taking it upon herself to attend my child's out-pt therapy sessions without permission. Trust was sorely lacking due to the fact that they were deceptive in order to make themselves look favorable to an outside agency, which created unnecessary repercussions for our family that we were left to deal with. Their excuse was a miscommunication.
I believe that the clinician had her heart in the right place, but lacked experience, and was push-around by her subordinate mentor. I had to ask this person to leave on several occasions because she upset my child leaving me to deal with the consequences. She was clueless, and just plain ignorant. In my opinion, she really should not be working in mental health.
Thank you Riverside, for creating and intensifying the very issues you were brought in to ease. We are fortunate to have the documentation supporting this conclusion, and will decide shortly what our next steps are.