Anonymous
map-marker Danbury, Connecticut

Empowerment

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I want to empower the patient. I read a medscape article that said patients benefit from reading their own medical record. Request a copy of your medical record!

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John B Sxi

Unexplained deductions from my EBT card

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Mrs. Stephanie Abate, and Mr.

Solomon Balban have been making deductions from my food benefits through the Department of transitional Assistance without providing me with any documentation of the amounts and purchases that are involved despite numerous attempts for this to be obtained from the Dedham office. This month I was left with $30.00 to last me 17 days until the next benefit issue date. Todd Mitchell threatened to amputate my leg, arm, and finger, Anne Howlette threatened to kick me in the face, and Scott Remlin is a bully. This is how these men and women at Riverside treat people that are in their group homes that are unable to defend themselves because medications affect the ability to defend oneself.

I am seriously considering going to a homeless shelter and starting over.

Having to endure constant threats is not conducive to recovery, and the administration is dismissive, being a problem in public reputation. I would appreciate it if someone were to help to get me the *** out of here, or I will do so on my own.

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Cons:
  • Dismissive attitude for threats of serious bodily injury
Reason of review:
Problems with payment

Preferred solution: Let the company propose a solution

2 comments
Guest

The post was taken out of context, and made to imply a communication as to how to perceive it.

Guest
reply icon Replying to comment of Guest-1755094

I was sexually assaulted in riversides care, i wouldn't doubt a thing john here is saying.

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Anonymous

Riverside CAP and counseling

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It their counseling staff is on the same level as their CSP program for housing services, I'll be homeless AND insane in less than a month. Took a month to get connected to this program and was assigned a 3 day a week intern who has no idea of the process or resources...since I told them I needed stable housing before I could start counseling, and nobody has called to even see how I'm holding up against the depression and anxiety off all the stress...

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Reason of review:
Poor customer service
Anonymous

Riverside Community Care - Customer Care Review

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I am so disgusted with these ppl and. Their cbfs services.

It is not what they advertise it to be. Everyone gets treated different. Based on whether. They think you deserve this or that service.

The truth comes out later after they have gotten their claws into you and there is no escape..I feel like Im stuck at Danvers in the early.

20th Century..Noone listens because the have alteady formed their own opinion and of course..they are ALWAYS. right.

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Reason of review:
Poor customer service
Anonymous
map-marker Marshfield, Massachusetts

Riverside Community Care Medical Care Review from Marshfield, Massachusetts

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I love the people at Riverside in Wakefield and Lynnfield. My daughter has had mental issues scene she has been 19 yrs.old.

She has been in just about every hospital in this area including Maclean's. Who by the way says she can not go back, because she keeps trying to kill herself. She was sent to the state Hosp. Riverside worked so them to get into a community home.

She is doing so well. They save not only her but the people who are affected at home to deal with the craziness. I would send any one to the .

They work very hard and are very caring people!!! Thank you Trudy,Marjorie, Ryan,Brandy,Paula,and the staff at Gould St.

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Reason of review:
Good customer service
Anonymous
map-marker Norwood, Massachusetts

I was trying to get better, but they actually managed to drive me more insane.

The therapist they assigned me was inexperienced, and had no concept of boundaries. She was very deceptive and decided to disregard the treatment plan we agreed upon, refused to work with me towards my treatment goals regarding my PTSD, deciding instead to make her own goals and treatment plan to work by without even informing me, instead of the one we agreed upon. When I tried to discuss therapy with her, it was impossible to get her to discuss a new treatment plan. I first assumed it was just inexperience and dealing with a lot of patients that she often forgot important details of previous conversations and also did not take any notes, but someone discarded the notes when she did, and I did not find this out until weeks of repeatedly asking her to bring the notes to the meeting. Then she made it more and more clear that she was not just forgetting things, she had no intention to actually work with me. She became more and more uncooperative and deliberated in her refusal to work with me towards my treatment goals (in fact, deliberately working towards the opposite of my goals in some act of spite) until finally she was increasingly verbally abusive every week, and, increasingly, delusional and impossible to actually communicate with, since she was increasingly unwilling to listen, and just randomly made assumptions and ran with them. It was around this time (after two years of seeing her) that she became completely intolerable instead of simply being some routine useless background noise in my life that I could kind of deal with. I tried to stop seeing her, only to see, over and over again, that getting a new therapist and/or formally complaining about an abusive therapist was extremely difficult at Riverside.

She completely crossed the line when she decided it would be appropriate to sexually harass me in her office. She wore very tight/skimpy clothing to work anyways, but then used sexually suggestive body language. When I disregarded her sexually provocative behavior (telling myself that she must be oblivious to it due to being naive and perhaps just copying the body movements of overly sexualized women in the media), she escalated it. I was extremely uncomfortable with the increasingly apparent possibility that she was trying to sexualize her emotionally abusive relationship with me which I had been trying to escape (but did not have easy enough means to do so as quickly as I'd have liked, so she was just a nuisance I had to tolerate until I could get her out of my life). I often found myself trying to rationalize the idea because the idea was so appalling to me that the only way for me to cope was denial. When I looked away from her inappropriate sexualised body movements to try to tell myself she wasn't seriously trying to sexualize her interactions with me, she'd stomp her foot on the floor to disrupt my rationalization process and dissociation, since she knew I have dissociative tendencies and apparently really wanted me to take notice of her behavior. She eventually verbalized this delusion she had been entertaining: she had been telling herself while she was making sexually inappropriate movements and watching me look away that I had a crush on her. While being oblivious to the reality that I absolutely despised her. When she told me this, I was very angry. As usual, I remained polite, and did not express much emotion to her, since I had given up on trying to communicate with her long ago at that point, and was just waiting for the time that my request for a new therapist would finally work and I'd see a new therapist, who perhaps I could talk to about the old one.

She was a complete sociopath and also a *** who was increasingly obsessed with the stuff between my legs, and that was her eventually stated reason for refusing to work with me. She liked to try to steer the conversation in that direction and eventually brought it up at random. I was afraid she'd be one of those *** 'people' with no soul whatsoever who are absolutely obsessed with breeding to the point of caring about absolutely nothing else. Unfortunately, I had to keep seeing her long enough for her to tell me TMI about the fact she was. She had firstly refused to talk to me about nonsexual things I wanted to talk to a therapist about in the first place, and then she brought up sex at random. She got some sort of sick, emotionally sadistic thrill out of any signs of distress I'd show, and smiled a smug and satisfied sort of smile whenever she saw she was making me upset or angry with her verbal abuse and sexual harassment. But then again, maybe she was still too busy telling herself that the regularly repressed rage (sometimes followed by literally days of being angry/upset at anything particularly awful I had to tolerate from her) was sexual feelings.

Changing therapists is ridiculously hard at Riverside. I remember that I tried, repeatedly, to change therapists, but they demanded I explain myself, and I was in so much shock from having them ask 'why?' that I could not find the words to describe 'why', and eventually the list of greivances was piling up so high that it was impossible for me to even explain in a timely manner 'why' I wanted to change therapists. Just the fact that therapist made me uncomfortable on a regular basis should have been enough. All that time, I thought they could eventually assign me a new therapist, but they repeatedly wouldn't, and I was always left speechless at their refusal to do so and insistance that I discuss any problems with my therapist (who, unfortunately, kind of WAS the problem at that point). What my therapist subjected me to each week was so stressful that in order to function at all I had to just try to forget about the meetings and that I had to see her for some days between times I had to see her. Unfortunately, the amount of time out of each week I'd spend either being upset about the last meeting or dreading the next one gradually increased to a point where it consumed all of my time, but I didn't have to see her for much longer after that.

Finally, after some months of weekly verbal abuse and sexual harassment, that therapist was pregnant and preparing for maternity leave, so I took that as my chance at getting a new therapist. I explained that not only was I not comfortable discussing my problems with that particular therapist, but due to the nature of my particular issues, a pregnant mom-to-be would not be someone appropriate to try to talk to about it with. They STILL wanted me to keep seeing her, and thought they could get me to keep seeing her until she went on maternity leave. They seemed to have either forgotten all the times I had wanted to stop seeing her before, or to think it was some sort of joke, or were actually alright with regularly disregarding someone's persistant desire to stop seeing a particular therapist and see a different therapist, and with escalating their disregard to a certain extreme that really seems a bit passive agressive in hindsight, but is more easily explained by apathy.

My reward for finally putting my foot down and absolutely refusing to keep seeing her and escalating things to the point where I brought a relative in with me to help get them to cooperate with me on changing therapists, was that they assigned me a therapist who had the same first name as me and who was the same age as me, after the old one had obsessively referred to me in third person for some months. Then they absolutely would not just give me a new therapist. I say good riddance to them, but three years of my time was wasted trying to get therapy out of them, and I will never get that time back or the 6 months (so far) that I've spent undoing the damage they did. I really did not need this ***. I was crazy to begin with. PTSD and major depression are a horrible way to go insane, and I was really trying to get better when the sociopathic *** therapist made me worse and the clinic acted almost as if I had wronged her somehow.

If you seriously want to get better, do not go to Riverside Community Care. They wont even meet you halfway on that. They are a bunch of goofballs, and they're apparently content with that. I wish I had some sort of recourse, but I can't ever get back the time I wasted trying to work with them anyways, or the time it takes to undo the damage they did, and I can't prove the damages to a court of law anyways, since the damage is wasted time and absurd amounts of emotional distress.

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1 comment
Guest

Out of curiosity, Is this the one located in Norwood on Lenox street? Would you be willing to share the therapist's name?

I'm trying to help a family member who goes to Riverside and get them help switching to a different psychiatrist.

Anonymous
map-marker Upton, Massachusetts

Riverside is useless

My primary care doc sent me here when my regular shrink stopped accepting my insurance. Riverside promised I would not "fall through the cracks" and since then, they've failed to provide me with a therapist and "forgotten" to refill several prescriptions they started me on.

So frustrated now that I'm not able to call and find someplace better. I guess I'll just stop my meds and give up on therapy. Thanks, Riverside. When I'm dead, I hope you pay some of the funeral expenses, because it will be completely your fault.

I only hope others see this and seek help elsewhere. It's too late for me.

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1 comment
Guest

I am really sorry this happened to you. Once in a while medication issues happen like this.

We have really good people in our front office who would have been happy to advocate for you. All you had to do was ask. As far as therapy I don't know how this happened but please remember you are your best advocate and whether it is Riverside or any other service you have the right to say how you feel and let people know you don't feel like anyone is listening to you. You can always ask for a higher authority to speak with.

It sounds like your really angry with Riverside and I understand from what described but I hope you will care enough about yourself to try getting the help you feel you need to get to a better place. You are worth it!

Arman Pej
map-marker Newton, Massachusetts

Worst experience, inexperienced, condescending, and self righteous.

I could not wait to fire this company. The mentor assigned to my child was a disaster, with no real experience. The clinician was totally inexperienced, and in over -her-head. I felt like they were regurgitating their course texts, which was really annoying and not helpful. The worst was their patronizing attitude, making us feel like poor parents, despite our child's illness.

Communication was poor, and the mentor didn't have a clue about boundaries, taking it upon herself to attend my child's out-pt therapy sessions without permission. Trust was sorely lacking due to the fact that they were deceptive in order to make themselves look favorable to an outside agency, which created unnecessary repercussions for our family that we were left to deal with. Their excuse was a miscommunication.

I believe that the clinician had her heart in the right place, but lacked experience, and was push-around by her subordinate mentor. I had to ask this person to leave on several occasions because she upset my child leaving me to deal with the consequences. She was clueless, and just plain ignorant. In my opinion, she really should not be working in mental health.

Thank you Riverside, for creating and intensifying the very issues you were brought in to ease. We are fortunate to have the documentation supporting this conclusion, and will decide shortly what our next steps are.

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2 comments
Guest

Sue the company if you actually have recourse. They actually managed to make my problems worse, and I have no recourse since I can't prove the damages or even any wrongdoing to a court of law, and I couldn't just be given back my wasted time anyhow.

They are not helpful, and reading the comments on this site and seeing how I'm not alone in seeing them not provide good mental health services, I'm convinced their organization is run haphazardly enough to be dangerous.

There are probably plenty of others in the same boat and even worse off than me after dealing with them. I wish you luck if you do anything that might get them shut down.

Guest

Yikes! Sounds horrible!

Attending the outpatient sessions without permission sounds like Hippa violation. Sounds like that place did many things wrong. I'd sue their *** off on principle and to teach them a lesson. Hittem where it hurts so hopefully they won't pull this sshiit on more people!

So sick of companies doing whatever the fkk they want and think they can get away with it! Sue them!

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BuzzKill
map-marker Leominster, Massachusetts

Riverside Community Care is awful

I wasn't particularly impressed with Riverside Community Care in Upton, Mass., where I went for help with a mood/anxiety disorder, because I found the clinicians to be aloof, dispassionate and uncaring. It wasn't until I went elsewhere and saw how other places operate that I realized how bad it is.

Riverside has doctors that do nothing but prescribe medicine and "licensed therapists" (not doctors) who do nothing but chat with you. No therapy, guidelines, strategies, discussions of how the brain works, nothing. Just useless, pointless rap sessions with a seemingly uneducated social worker and an MD with a prescription pad who makes zero effort to understand the problem. All they seem to care about is when you're coming back to pay for another session.

There are good mental health options with caring people who help you set goals and reach them. This not one of them.

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2 comments
Guest

Most Community Mental Health Centers are corrupt now. They stuff people with drugs and grab for the money.

Guest

I've dealt with Riverside several times when I was admitted to the hospital for mental health issues. This particular hospital uses them to determine what kind of help you need.

I've probably seen about ten of their "counselors." Yes, I've been that many times to the emergency room for mental health issues. Only one out of all the counselors I saw actually seemed to care and really want to understand the problem. One had me institutionalized because I got angry at the way she treated me. She didn't even bother to tell me she hadcited me with a section 12, which is a law that means you have to be institutionalized for at least 48 hours.

The nurse had to tell me. I finally figured out their system. All you have to do is act real nice and say oh no I'm not suicidal, I'm just having a hard time and need some help and maybe they might recommend someone for you to see. Then all they do is just send you home.

Even my PCP no longer recommends them to her patients because they've had such horrible luck with them.

I don't know where they are getting this 98% approval rating from. I've heard complaints from other people who have actually gone to Riverside and talked about how useless and unhelpful their counselors are.

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Casper Bvq
map-marker Boston, Massachusetts

They seem to use mostly inexperienced counselors

Their counselors don't seem to know what they are doing or maybe they just don't care. I was so disappointed because I had done a lot of research about them online and had heard such positive things.

Their website made it seem like the perfect place for me. I thought it was just me until I met other people who had gone there and had experienced pretty much what I had. They felt like the counselors just didn't really know what they were doing. Maybe if you are having a temporary, minor problem, it might be an okay place to go.

But if you have been diagnosised with depression and PTSD, like I have, they certainly don't have the expertise to help you. I would recommend finding a good one-one-one therapist.

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Homer M
map-marker Leominster, Massachusetts

Riverside Community Care is dangerous

Riverside Community Care in Upton, Massachusetts, is a short-term mental health facility that ostensibly treats patients for depression, anxiety and other mental health issues. In fact, the doctor that "treated" me - Andreas Laddis - is an insensitive, uncaring, nasty bully who made me feel as if I was wasting his time, accused me of lying, denied my requests to talk to other professionals and called me names.

If you've ever seen the Geico commercial with R.

Lee Ermey as the therapist, you've got maybe half an idea of what this guy is like. If you or someone you care about has mental health problems, this is the absolute last place you'd ever want to go.

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8 comments
Guest

I went to riverside because I am a clinician who was experiencing depression. I had heard good things.

THEY are NOT true. you do nothing here at all. I mean NOTHING. you sleep as late as noon.

you get up. you sit, and that's it. I was there 29 hours before anyone said anything tome. I had a nursing eval.

at 36 hours, and then a med eval after that. I received no therapy. Everyday ,I am told , there is a different caseworker, therefor, noone spoke to me. I went home.

STAY AWAY. I have never seen such incompetence and shoddy work in my life. Other than 1 woman, I would guess that the workers are very slow people. By the way, they do not even wash their hands, wear gloves, or tie back their hair when they cook.

This place smells like an old attic also. STAY AWAY. You will not like this.

If you want to be all alone and speak to noone, you might like it.

Guest

Dear Director of Riverside Behavioral, where did you come up with a 96-98% approval rating? You're so called counselors either don't give a *** about their patients or don't know what they are doing.

I've known several people who have gone to one of your facilities and have gotten nothing from it. I know of a doctors office in Natick that no longer recommends your services because of all the complaints they have received from their patients about you. Wake up! People with mental health problems need kind, caring, understanding people to help them.

We are screwed up enough as it is. We don't need anyone else to help contribute to the problem.

Nedley

I see I'm not the only one who has absolutely no use for Riverside. I went there after my wife died.

I had a similar experience with Dr. Laddis, and the therapist I met with gave me no reason to believe she had anything but a high school education, let alone any training in mental health. If it helps, I'm told Dr.

Laddis was removed from the clinic. I can only imagine why.

Guest

We're sorry that your experience at our program was not a positive one. I want to assure you that we take concerns like yours quite seriously and have a system in place to address issues that arise.

I encourage you to contact the Director at the Riverside program you utilized - we would very much like your feedback.

Although this is no way takes away from what you experienced, I want to assure you that your experience was not representative of the experiences most of the individuals who seek help from us. In fact, satisfaction surveys completed by consumers who visit our Outpatient Centers show high levels of satisfaction (in the 96 - 98% range) and we truly care about the quality of the services we provide.

Guest
reply icon Replying to comment of Guest-190170

:( ya right i dont believe a word of what you say

Guest
reply icon Replying to comment of Guest-190170

this place sucks i went to the one in mendon MA. so i dont want to go into why i had to go but i will tell you what happend inside.

i had to leave school to go there when we got there we whent up stairs to go sit and waited for about 30 minutes. than someone finaly came i mean i wae already pissed as it was like i wanted to talk to someone i never met so i dident talk so my mom did all the talking. the lady acted like she dident give a *** than she left to go get some paperwork so i waited for for about 2 hours this time then someone finally came up but it was not the same lady so we asked where the outher lady whent apparently the first one went home without even letting us know. then thay told me that i had to go to the hospital to get evaluated becase they miss took my nervousness and " my lack of of talking" to them as a threat so thay called about ten cops and EMTS to " escort me " out or thay would talk me by force so ya THAY SUCK p.s.

sorry this was so long.

Guest

We're sorry that your experience at our program was not a positive one. I want to assure you that we take concerns like yours quite seriously and have a system in place to address issues that arise.

I encourage you to contact the Director at the Riverside program you utilized - we would very much like your feedback.

Although this is no way takes away from what you experienced, I want to assure you that your experience was not representative of the experiences most of the individuals who seek help from us. In fact, satisfaction surveys completed by consumers who visit our Outpatient Centers show high levels of satisfaction (in the 96 - 98% range) and we truly care about the quality of the services we provide.

Guest
reply icon Replying to comment of Guest-190162

ARE you kidding me? I wanted to go to riverside to get help.

I am so very disappointed. The clinitions are people who have been fired from other facilities. The back door, entrance has 8 (eight ) over filled smelly garbage cans. The entrance stinks of cigarettes The clients are individuals with significant cognitive impairments.

They sit at the table and rock and flap and color all day. I have been here for 24 hours. What they call 'groups',I call housework. I did not do the dishes 'group', .

so they think I m not cooperating. I', 21. My roommate is 72. I spend the night listening to him belching and pooping.

I don't think this is theraputic at all.

I am leaving in an hour.

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